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Category: Business

Dec 13
Exceptional Service for an Exceptional Experience

Selecting a restaurant isn’t always easy. Especially when you want to celebrate something special. You trust that the restaurant will do their part to make the experience unique and memorable. This is an example of getting it right. The Reservation In the fall of 2022, I made a reservation at Oceanaire, the seafood restaurant. While […]

Dec 09
How QR Codes in Restaurants are Eroding The Customer Experience

The use of QR codes in restaurants has been embrassed by owners, but there are some serious risk they may want to consider and if it’s worth losing business over. A quick history of QR Codes QR Codes have been around in some fashion since they were introduced by a Japanese company back in 1994 […]

Dec 09
THE EXPERIENCE MATTERS

After visiting dozens of restaurants this year as the publisher of a regional food and dining guide, Taste of 575, I have learned that the restaurant dining experience is about much more than the food. It may also be a cautionary tale about restaurants losing control of their customer experience. After visiting dozens of restaurants […]

Apr 12
A New Kind of Restaurant Week

Participating in a restaurant week can benefit the community in several ways. Here are a few ways that restaurant week can be beneficial: Overall, participating in a restaurant week can have numerous benefits for the community, including boosting the local economy, supporting local agriculture, encouraging community engagement, and increasing tourism.